As a 2017 HIMSS Davies Enterprise Award Recipient, UT Southwestern Medical Center’s (UTSW) award winning use cases focused on access to clean interoperable data that enables data-driven decision making, the FitNesse framework to detect errors and resolve system issues, and utilizing Agile methodologies to eliminate work ticket backlog. Through implementation of lightweight frameworks, the UTSW HSIR department accelerated ongoing delivery of system changes while ensuring quality across highly-complex and interrelated systems.
The story of UTSW is one of tremendous growth and progress. As early adopters of healthcare technology, UTSW has embraced the benefits that automation and data analytics bring to clinical medicine. Health System Information Resources (HSIR) began implementing information technology in 1984, with early efforts for a data warehouse and data driven decision making available in 2003. Over the years, the data warehouse has grown to include data from over 33 systems including clinical, operational, and academic data.
Learn more about how UT Southwestern Medical Center has achieved excellence through health information and technology by listening to their use cases.
Access to vast amounts of clean interoperable data enables fast and reliable data-driven decision-making for UTSW. This framework allows data interoperability across multiple systems throughout the enterprise. The data is easily digested using Microsoft Power BI dashboards or other analytic tools. Through conformed dimensions and multiple fact tables, users can easily analyze data for immediate answers. This framework will allow UTSW to save approximately $2 million dollars annually.
Using the FitNesse framework, UTSW HSIR automated the execution of test scripts to detect errors and resolve system issues before negative impacts to downstream operations. Through tracking and monitoring, root cause of issues identified were addressed resulting in few if any repeat occurrences. Within the first 18 months, over 130 tests have been created and executed regularly. UTSW was able to reduce the time of detection to 24 hours and 15 mins of real time update.
Utilizing Agile methodologies and modeling frameworks, UTSW HSIR eliminated work ticket backlog, improved efficiency, and increased client and leadership satisfaction. ServiceNow data showed an increase in the number of tickets completed and reduction in the number of errors present. Adopting Agile methodologies increased productivity, reduced wasted efforts, and improved time to production. With the adoption of Agile methodologies, UTSW saved $2.8 million dollars with the same number of projects and no increase in staffing.