Digital Registration Enhances Patient Care Experience

NYU Langone Health Selected as 2017 HIMSS Enterprise Davies Award Recipient

CHICAGO (September 14, 2017) – Patient feedback proved invaluable in speeding NYU Langone Health’s efforts to improve patient care, starting with the registration process. Although the hospital had introduced biometric scanning and electronic check-in to verify patients’ identities during registration, it continued to distribute paper registration forms for them to complete manually. Some patients found the clipboard of multiple forms difficult to navigate and redundant to forms previously submitted at some other NYU Langone sites.

Solving this inefficient paper process proved critical to achieving a better digital health experience for NYU Langone patients.

Inspired by feedback from its patients, NYU Langone developed a tablet-based solution that allowed them to review documents in their preferred languages before electronically signing them. This documentation then became instantaneously and securely available throughout the health system, averting needless duplication of effort.

Implementation of paperless registration led to multiple improvements at NYU Langone.

The health system saved

  • an estimated 800 days of registration time for patients;
  • almost $450,000 in annual expense due to reduced registration time; and
  • close to 527 trees based on reduction in paper usage.

NYU Langone, recipient of the 2017 HIMSS Enterprise Nicholas E. Davies Award, prides itself on its excellence in health information technology and credits its most recent accomplishments to their implementation and continual optimization of electronic health record systems. In addition to paperless registration, NYU Langone has also derived significant value from creating electronic clinical pathways for heart failure, pneumonia, and colon surgery as well as care coordination systems for joint replacement and cardiovascular surgery.

“At NYU Langone Health, we view technology as a critical element in connecting our patients and providers, and transforming care,” said Nader Mherabi, senior vice president and vice dean, chief information officer at NYU Langone Health.“Our goal has always been to create a seamless patient experience across the institution's complex network of facilities and locations and securely manage volumes of health records. We’re proud that the hard work we’ve put towards improving patient care has been recognized through this prestigious award.”

The HIMSS Davies Award recognizes outstanding achievement of organizations that have utilized health information technology to substantially improve patient outcomes and value. The Davies Awards program promotes health information technology-enabled improvement in patient outcomes through sharing case studies and lessons learned on implementation strategies, workflow design, best practice adherence, and patient engagement.

“NYU Langone has demonstrated excellence while leveraging health information technology to standardize clinical care,” stated Jonathan French, CPHIMS, senior director of quality and patient safety and Davies program director with HIMSS. “As a result, they have significantly improved quality and patient safety outcomes for their diverse patient population across a complex environment. HIMSS is proud to recognize NYU Langone Health as a 2017 HIMSS Enterprise Davies Award recipient.”

NYU Langone Health will be recognized at the HIMSS18 Awards Gala at Wynn Hotel Las Vegas on Thursday, March 8, 2018. Register for HIMSS18 here.

Learn more about how NYC Langone Health has achieved excellence with health IT by listening to their use cases.


About HIMSS North America


Media Contact:

Maura Bilek | HIMSS

mbilek@himss.org | (312) 915-9150