An Evolution to Human Factors

HIMSS Clinical Informatics Insights

I have had the job of a lifetime for the past ten years. I entered healthcare as a critical care nurse and then ventured into a career in the field of quality management. While I found those roles very gratifying, the real enjoyment started when I moved into the field of IT. My initial charge was to move our healthcare system into the electronic age by implementing an integrated EHR. That is done. We have digitalized healthcare. Now it’s time to derive real value from this effort, and transform the healthcare delivery model and health of our country. There couldn’t be a more challenging or rewarding field.

The role of the informatics professional has shifted over the past five years from designing EHR workflows and the surrounding processes, to training users and now increasingly to analytics. This evolution has influenced me to pursue a master’s degree in healthcare informatics to supplement my previous degrees in nursing and healthcare administration. I have found that the ability to thrive in this cross-section of technology, operations and information science is increasingly necessary, and believe we will all have to continue to learn as the requirements for our role shift and change.

Active participation in HIMSS, the American College of Healthcare Executives (ACHE), and other professional organizations is critical as we try to learn as quickly as possible. Additionally, the need to look outside of healthcare to other industries and absorb what is occurring in social media and societal behavior.

While I want to spend some time acquiring deeper technical knowledge and reviewing some of the advances in genomics and proteomics, those will have to wait. Most recently I find myself more intrigued with studying human behavior and what motivates us to adopt and sustain change. How do we take the enormous investment we have made digitalizing healthcare and effect change that impacts the triple aim of providing access, managing populations and decreasing the cost per capita? The areas of knowledge we need are broad.

The informatics field is only for those who are lifelong learners…others need not apply.

About the Contributor
Jayne Bassler is the Senior Vice President and Chief Information Officer of Florida Hospital. Bassler began her career at Florida Hospital in 1986 as a registered nurse. She has served the organization in various executive leadership roles in the areas of quality improvement, process management, accreditation and regulatory services, infection control, risk management and patient safety. Bassler assumed a role in information systems in 2004 leading the implementation of an integrated electronic health record and has been serving the organization as the Chief Information Officer since 2012. Bassler received her nursing degree at Seminole State College, holds a Bachelor of Healthcare Administration from Barry University and has a Master of Healthcare Informatics from the University of Central Florida.