Meet Our Members: Diane M. Carr, MA

Diane M. Carr, deputy executive director for operations at the North Bronx Healthcare Network in New York City, is the chair of the New Clinical & Business Intelligence Committee.


The HIMSS Clinical & Business Intelligence Community, under the auspices of the HIMSS Clinical and Business Intelligence Committee, meets virtually to inform members on HIMSS and industry resources and tools, as well as to support the needs of members and the healthcare industry. Areas of focus address the role of health information technologies that support the effective management of clinical and business intelligence.


“Clinical and business intelligence” refers to technologies, applications and practices for the collection, integration, analysis and presentation of clinical information for the purpose of better clinical and business decision-making.


Since 2006, Diane has served as deputy executive director for operations at the North Bronx Healthcare Network, which includes two public hospitals, JacobiMedicalCenter and NorthCentralBronxHospital, as well as two community based health centers.  In addition to Information Technology, Diane has responsibility for planning, design and construction, supply chain, security, pharmacy, engineering and maintenance, environmental services and support services.  Her experience using technology to transform clinical and business processes is both wide and deep.


From 1993 to 2006 Diane was a senior executive at the Queens Health Network. The North Bronx and Queens networks are part of the New York City Health & Hospitals Corporation, one of the largest municipal healthcare systems in the country.


In Queens, Diane oversaw the implementation of an electronic health record to increase patient safety and information access at the network’s two hospitals, ElmhurstHospitalCenter and QueensHospital. In 2002 the Queens network was the recipient of the 2002 Nicholas E. Davies Award for Excellence in computerized patient record implementation.


Before entering the health field, she was chief of staff to a member of the New York State Legislature and Deputy General Services Commissioner, a $252 million-a-year government department in Suffolk County, N.Y.


She is the author of several articles on electronic health records. Carr holds a masters degree in public administration from StonyBrookUniversity in NY. She also attended Harvard School of Public Health’s program in health systems management.


HIMSS: How did you become involved with HIMSS?


Carr: Beginning in 1998, I was responsible for the implementation of the EHR for the Queens Health Network (QHN) in New York City. At the time, QHN included two acute care hospitals, Elmhurst Hospital Center and Queens Hospital Center, as well as numerous high-volume ambulatory care practices. We won the 2002 Organizational Davies Award, in the first year that HIMSS took over the award program from the prestigious CPRI Host group. I also chaired the newly formed Independent Primary Care Davies Committee for the next two years, 2003 and 2004.


HIMSS: What has been the most rewarding aspect of your involvement with HIMSS?


Carr: Working with highly motivated, intelligent people to make the dream of using technology to improve healthcare into reality.


HIMSS: Please describe some of the milestone events in your career.


Carr: I enjoyed a nearly 10-year career in politics and government during the mid-80s through early 90s. My commitment to public service remains the guiding principal of my career.


Later, as HIMSS began its advocacy efforts, I testified before the US House of Representatives Committee on Government Reform in September 2005, "Transforming Patient Care with Technology."


I am proud to have been involved in the planning and construction of new and renovated patient care facilities at Elmhurst and Jacobi Hospitals.  These major modernization efforts transformed care delivery for staff and patients, and were designed to maximize the benefits of EHRs and other technology advances to support quality and safety.


More recently, I oversaw successful attestation for ARRA Meaningful Use at Jacobi Medical Center and North Central Bronx Hospital. We were the first HHC hospitals and the first QuadraMed customers to accomplish this, which will result in incentive payments of about $20 million.


HIMSS: What are the most notable changes you’ve seen in the field of health IT over the course of your career?


Carr: Within 10 years, we "pioneers" in the adoption of EHRs have gone from sharing a vision to executing it as the public policy of the United States!


HIMSS: What goals do you have as chair for the New Clinical & Business Intelligence Committee in the coming year?


Carr: This is a time of unprecedented opportunity.  I want to help HIMSS members and others use their data to transform care and business processes and improve health outcomes for our patients.


HIMSS: What advice would you give professionals just entering the healthcare or IT field?


Carr: Just do it!  There is no better field to work in than health IT: it is big, fast-paced and important. Tremendous challenges are facing us, providing many rewarding opportunities to leave the world a better place.