Corporate Member News

Optimum Healthcare IT Supplements Epic Service Desk at The Guthrie Clinic

Optimum Healthcare IT, a Best in KLAS healthcare IT consulting services company, today announced the successful completion of level 1 call center support for The Guthrie Clinic Epic Go-Live. Beginning in January 2017, Optimum Healthcare IT provided an Epic call center staffed by experienced call center experts with direct experience supporting Epic applications. Optimum’s call center provided operational EHR application support which included receiving and recording calls, initial triaging, skill set for each Epic module, level 1 support and ticket routing based on defined policies and procedures.