A multifaceted, not-for-profit health system, Truman Medical Centers (TMC) consists of two academic acute care facilities with 600 total beds, more than 50 outpatient clinics, a behavioral health program, the Jackson County health department and a long-term care facility. TMC serves a number of low income, high risk patients that generate some of the highest costs when compared to the general population. TMC is the provider of 11 percent of all uncompensated care within the State of Missouri, at a cost of $130 million.
TMC’s use of an EHR-enabled automated interpreter requests and streamlined workflow has enabled TMC to provide a more personalized care experience for each unique patient while providing the correct care in the fastest time possible. Best practice adherence and analytical review of clinical decision support best practice protocols have resulted in a significant reduction in the number of episodes of venous thromboembolism and hospital acquired pressure ulcers. These clinical improvements have resulted in cost avoidance of nearly $8 million since implementation. As much of the care delivered by TMC is uncompensated, cost avoidance through clinical improvement is critical for remaining financially sound.