HIMSS and Cleveland Clinic Collaborate on Patient Experience: Empathy + Innovation Summit

HIMSS and Cleveland Clinic Collaborate on Patient Experience: Empathy + Innovation Summit

In its 10th year, Cleveland Clinic’s annual Patient Experience: Empathy + Innovation Summit is partnering with global health information thought leader HIMSS (Healthcare Information and Management Systems Society). The partnership will enhance the event’s focus on technology and explore how empathy is extending into an increasingly digital healthcare environment.

The theme of this year’s summit is Looking Back, Leaping Forward, and examines the past decade of innovative patient-forward advancements and explores the future for empathic patient care.

Attendees of the world’s largest independent patient experience conference will discover how to empower the patient experience through clinical advancements like enhanced focus on technology, international application and innovation, and patient-inclusive design thinking.

Featured speakers include:

  • Geoff Colvin, CBS Radio commentator, Fortune magazine senior editor and best-selling author
  • Kelly Leonard, executive director of Insights and Applied Improvisation at The Second City
  • Chris Dancy, an author, touted as “the Most Connected Man on Earth”
  • Christine Porath, author and associate professor at the McDonough School of Business at Georgetown University
  • Victor Montori, MD, a Mayo Clinic physician, researcher and author
  • Cleveland Clinic leadership including President & CEO Tom Mihaljevic, M.D.

In addition, preconference sessions on Monday, May 13 will convene two think tanks.

View the complete agenda

The 2018 summit brought together nearly 2,000 industry professionals across 47 states and 32 countries. From the plenary stage and diverse workshops to immersive experiences and networking opportunities, attendees will discover together what it takes to create the ideal patient experience throughout this immersive and unique three-day event.

Register and learn more


HIMSS is a global advisor and thought leader supporting the transformation of health through information and technology. As a mission driven non-profit, HIMSS offers a unique depth and breadth of expertise in health innovation, public policy, workforce development, research and analytics to advise global leaders, stakeholders and influencers on best practices in health information and technology. Through our innovation companies, HIMSS delivers key insights, education and engaging events to healthcare providers, governments and market suppliers, ensuring they have the right information at the point of decision. Headquartered in Chicago, Illinois, HIMSS serves the global health information and technology communities with focused operations across North America, Europe, United Kingdom, the Middle East and Asia Pacific. Our members include more than 72,000 individuals and 630 corporate organizations.

About Cleveland Clinic

Cleveland Clinic is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. U.S. News & World Report consistently names Cleveland Clinic as one of the nation’s best hospitals in its annual “America’s Best Hospitals” survey. Among Cleveland Clinic’s 66,000 employees are more than 4,200 salaried physicians and researchers and 16,600 nurses, representing 140 medical specialties and subspecialties.

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