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In this Issue: Patient Engagement (Part 2)
This issue of the HIMSS Clinical Informatics Insights is the second of a two-part series on patient engagement. This month's features focus on mobile technologies in patient engagement and the role of social media to engage consumers in their healthcare.

State of the Industry

Empowering Consumers To Take Charge of Their Health: Leveraging the power of mobile to deliver personalized health care
By Rick Valencia, Vice President and General Manager, Qualcomm Life


Most people know more about the health of their cars than they do about their own bodies. We adhere to required car maintenance schedules, fill up the tank when fuel runs low and take our dashboards' warning lights seriously. However, as many as 75%1 of us don't comply with the medication regimens our physicians prescribe.

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Meet an Informaticist

Reaching a Connected Care Experience
By Geeta Nayyar, MD, MBA, Chief Medical Information Officer (CMIO), AT&T


There was a time when healthcare was delivered by a traveling physician. Doctors would make house calls as needed and as emergencies developed. More recently, patients bring themselves to the doctor's office to receive care. In neither scenario did the patient receive care at the moment it was needed most.

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Resource in Practie / Strategies for Success

Engaging the Consumer: Strategies for Success
By Mohamad Arif Ali, MD, FHIMSS, CPHIMS, Assistant Medical Director, Wexford Health Sources and Chair, mHIMSS Roadmap Task Force


We are at an exciting time in the healthcare industry. As the other industries have transformed over the last twenty years since the internet, healthcare is starting to change. The key drivers for this change are: 1) the number of people accessing health information online; 2) the number of smartphones now exceeds the population (critical mass); and 3) ease of use, as identified by the mHIMSS Roadmap Taskforce. With the stage now set for change, Dr. Topol in his book, "Creative Destruction of Medicine" discusses how the digital revolution will deconstruct how healthcare is delivered. However, we are still at the early stages of change. In his article in the Huffington Post, Dr. Snyderman notes that digitizing today's "fix what's broken" approach to healthcare would be akin to adding GPS to a horse and buggy.1 His article focuses on how healthcare will become personalized. The mHIMSS Roadmap shows how the technology convergence will lead to coordinated care.

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HIMSS Analytics

Opposed to Engaging Patients? Not So
By Lorren Pettit, Vice President, Market Research at HIMSS Analytics


I’ve been involved in the healthcare industry for over 20 years now. Throughout my career, albeit as a clinician, administrator or consultant, patient care tends to be more effective when the patient and their supportive social network take an active role in the patient’s care. It’s hard to find anyone who opposes the “idea” of engaging patients. But putting an idea into action is another thing. Detractors are sure to arise.

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HIMSS Releases Book Focused on Patient Engagement
Engage! Transforming Healthcare Through Digital Patient EngagementA new book published by HIMSS explores the benefits of digital patient engagement, from the perspectives of physicians, providers, and others in the healthcare system, and discusses what is working well in this new, digitally-empowered collaborative environment. Engage! Transforming Healthcare Through Digital Patient Engagement presents the changing landscape of patient engagement, starting with the impact of new payment models and Meaningful Use requirements, and the effects of patient engagement on patient safety, quality and outcomes, effective communications, and self-service transactions. Edited by Jan Oldenburg, Dave Chase, Kate T. Christensen, MD, and Brad Tritle, CIPP, the book explores social media and mobile as tools, presents guidance on privacy and security challenges, and provides helpful advice on how providers can get started. Vignettes and 23 case studies showcase the impact of patient engagement from a wide variety of settings, from large providers to small practices, and traditional medical clinics to eTherapy practices. The book is available in print or as an ebook.

Patient Engagement Explored on HIMSS Blog
Last week during HIMSS13, the HIMSS Blog featured a post by Jan Oldenburg, editor of HIMSS' new book Engage! Transforming Healthcare Through Digital Patient Engagement. The post explored the role of patient engagement and activities focused on patient engagement that took place at HIMSS13.

Nominations Open for CEO IT Achievement Awards
Modern Healthcare and HIMSS are seeking nominations for the 11th annual CEO IT Achievement Awards. The 2013 award, a collaboration between HIMSS and Modern Healthcare, honors one or more healthcare industry CEOs who demonstrate leadership and commitment to using information technology to advance their organizations' goals. CEOs from healthcare organizations, including hospitals, health systems, health insurers, physician groups, clinics and post-acute-care providers, are eligible for the award. CEOs from healthcare vendors and suppliers are not eligible. Entries can be submitted online through March 21. A panel of CEOs and CIOs will judge the competition. The winner(s) will be announced in the April 15 issue of Modern Healthcare, and award recipients will be profiled in a special section of the June 10 issue. For more information, contact John D. Thomas, Chief of Editorial Operations, Modern Healthcare.

Tool Box Picks

Compiled by Cheryl D. Parker, RN, MSN, PhD, FHIMSS

Bipartisan Policy Center
The following two reports focus on the role IT has in creating patient engagement and improving healthcare.

Video Event from Bipartisan Policy Center that covers both reports and insights from industry leaders

2010 Report to the Minnesota Legislature on Consumer Engagement
Strategies to Engage Consumers about Health Care Cost and Quality – Although focused on Minnesota, there are lessons here for all.

Using Websites to Engage Consumers in Managing Their Health and Healthcare
This study provides insight into the potential of local community health information websites to cultivate and support consumer engagement through website positioning and content choices.

Engaging the Consumer in Chronic Care: The Implementation of the VA Coordination of the Care/Home Telehealth Program (CCHT) at the VA Greater Lost Angeles Healthcare System
The title says it all.  This is a non-narrated slide set and if you look at the right of the screen, there are links to multiple other presentations in the series.

Cheryl D. Parker, RN, MSN, PhD, FHIMSS, is chief nursing informatics officer at Rubbermaid Medical Solutions.

Health Information, Exchange, Interoperability, and Standards: Enablers To Health IT Transformation. March 27, 2013.

Join the Discussion

Engage! Will patient engagement achieve "warp speed" this year?
Just as Captain Picard would say, "Engage!" in the context of initiating some action – like going to warp speed – examples of successful patient engagement, coupled with Meaningful Use and the e–patient movement leave it in the hands of providers (and provider organization executives) to ultimately make the decision and say, "Engage!" For those who are still wondering – "Why?" or "Is there is business case?" Forbes blogger and health IT veteran Dave Chase laid out the business case in an article from late 2012.

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Clinical Informatics Insights is a monthly e-newsletter published by the Healthcare Information and Management Systems Society (HIMSS) that provides timely and comprehensive coverage on the effective integration of informatics across the continuum of care.

Editor's Note: The inclusion of an organization name, product, resource or service in this e-newsletter should not be construed as a HIMSS endorsement of such organization, product or service, nor is the failure to include an organization name, product or service to be construed as disapproval.
Copyright© 2013 by the Healthcare Information and Management Systems Society.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without prior written permission.
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Members of HIMSS Informatics Team
Joyce Sensmeier, RN–BC, MS, CPHIMS, FAAN, FHIMSS, Vice President, Informatics
Christel Anderson, Director, Clinical Informatics
Jennifer Roniger, Program Manager, Informatics

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