The effective use of financial and administrative systems for healthcare organizations is integral to their success and represents a major portion of the technosocial systems that are within the healthcare system. At HIMSS, our Health Business Solutions team focuses its initiatives and education around medical banking, revenue cycle management, financial privacy and security and ICD-10. The resources below highlight the intersection of user experience, usability, and user-centered design in health business systems.
User Experience in Health Business Solutions
This article discusses the delicate balance between the security functionality and usability and the role this balance plays in patient engagement through patient portals.
In this white paper “the authors conducted interviews and field research to determine how system usability failures can lead to (healthcare) data hemorrhages.”