The transition to ICD-10 billing codes from the previous version (ICD-9) provides a unique opportunity to review organization-wide clinical and business processes that carry with it the opportunity of renewed commitment to patients as well as the local and global communities. The conversion to ICD-10, while affecting many parts of our healthcare industry, its most wide-randing effects will be felt in financial and administrative areas within provider organizations. A positive user experience for both individuals in financial/adminsitrative roles at provider organizations as well as patients is integral to any successful ICD-10 transition. This page provides user experience, usability, and user-centered design resources focused on the ICD-10 tranisition.
User Experience in ICD-10
This article discusses the importance the additional time provided for ICD-10 conversion to focus on testing, including usability testing, of the systems and stakeholders affected by the conversion.