Patients want to be engaged in their healthcare decision-making process, and those who are engaged as decision-makers in their care tend to be healthier and have better outcomes. A positive user experience is integral to the successful acquisition, implementation, and usage of patient engagement technologies. Here are resources that explore the user experience (UX), usability, and user-centered design aspects of patient engagement technologies
User Experience in Patient Engagement
This white paper reviews lessons learned during the usability testing of the Department of Veteran’s Affairs MyHealtheVet, the VA’s personal health record program.
This white paper “evaluate(s) the usability and functionality of the PHR of the Duke University Health System using human-centered design (HCD) methods.”
This white paper “evaluates the usability of patient portals for parents of children with cystic fibrosis, diabetes or arthritis.”