Health IT connects payers and providers, and enables improved delivery of patient care delivery, quality, and cost reduction. These resources explore the user experience (UX), usability, and user-centered design issues and opportunities related to payors & health plans.
User Experience in Payers & Health Plans
This whitepaper studies the effectiveness of AHRQ's comparative effectiveness research produced by its Effective Health Care Program and the results of usability studies with health plans involving its CER reports.
This environmental scan provides a “review of web-based tools and structured interviews with designers to examine the choice architecture in leading health plan chooser tools."
This usability study “describes the challenges of evaluating the usability of a web-based collaborative health insurance benefits planning application.”