The integration of patient safety tools and practices for all healthcare organizations, clinicians, patients and community members lead to improved healthcare quality, communication, education, and services. Good patient safety practices and strategies can also help make organizations and processes more accessible, efficient and cost-effective. The user experience (UX) and usability of quality & patient safety-focused technology is integral the successful acquisition, implementation and usage of those tools in healthcare settings. These resources explore the topic of quality & patient safety through the lens of user experience (UX).
User Experience in Quality & Patient Safety
This Sentinel Event Alert from the Joint Commission looks at the socio-technical factors having an impact on the safe use of health IT, specifically the role of culture, process improvement and leadership.
This guidance describes how hazards related to medical device use should be addressed during device development as part of the risk management process.
HCAHPS is the first national, standardized, publicly reported survey of patients' perspectives of hospital care. HCAHPS is a survey instrument and data collection methodology for measuring patients' perceptions of their hospital experience.”
This report looks specifically at the subject of improving of service user experience in maternity services within the NHS.
This case study highlights the implementation of the Ask 3/Teach 3 program, which “is designed to encourage patients and caregivers to become engaged in the medication communication process as "partners."”
This resource provided by the National Institute of Standards and Technology (NIST) includes presentations from the April 2013 NIST-sponsored event “Supporting Patient Safety through EHR Design”.
This whitepaper “provides a re-conceptualization of patient-centered health care practice through a collaborative person-centered model for enhanced patient safety.”
This guide is designed to provide developers and NHS procurement officers with the tools to carry out user testing in the development of medical devices.
This article focuses on the role usability played in ensuring successful implementation of the patient safety initiatives at the Department of Veterans Affairs.
This evaluation study explores the usability of a web-based reporting system tracking medication errors in long-term care settings in North Carolina.
This whitepaper describes work to “modify the traditional heuristic evaluation method of assessing software usability so that it can be applied to medical devices and used to evaluate the patient safety of those devices through the identification and assessment of usability problems.”
This whitepaper presents a case study and analysis to “illustrate the crucial role of human factors engineering (HFE) in patient safety."