Patient & Caregiver Relationship Management

As the delivery system evolves from doing things “to” the patient, to doing things “for” the patient, to doing things “with” the patient and designated caregiver as partner, the expectations of patients and caregivers and their cultural attitudes about accountability for their own health will also evolve.

This will require a major change in how communication occurs between patients, their caregivers and providers, and even a more significant change in how patients and caregivers can use technology to better care for themselves on multiple levels — to stay well, manage a chronic condition, or assume informed control of major life changing decisions and events.

Sound health literacy principles, access by the visually and hearing impaired, cultural competence, and linguistically appropriate communications are all fundamental attributes to HIT support for patient and caregiver relationship management.