HIMSS Davies Awards 2018: Open Door Family Medical Centers Improve Cancer Screening Compliance

doctor smiles at patient

The third most common form of cancer in both women and men is colorectal cancer. It is also the third leading cause of cancer deaths, though mortality rates have declined over the past two decades. This in part can be due to early screenings, which Open Door Family Medical Centers prioritizes for improved patient outcomes. Open Door was aware of the challenges faced with adhering to colorectal cancer screening guidelines on various levels – for instance, the nature of testing and options can present difficulties. Additionally, clinicians face the challenge of efficiently balancing screening recommendations with the provision of additional patient needs at the time of an appointment.

In order to address the challenges associated with screening, Open Door worked on improving workflows for screening, with a goal of achieving at least 60 percent compliance. Achieving this goal meant improving the visibility and accessibility of patient data to clinicians. With this in mind, Open Door created actionable, visual dashboards accessible to all members of the Care Team, including clinicians. In addition, the electronic health record supported the team’s utilization of visit planning reports, clinician education, order sets, templates, and registries.

As a result, Open Door Family Medical Centers was able to meet their goal of improving colorectal cancer screening rates with 60 percent compliance, which led to increased patient and quality incentive revenues. The organization was able to use the colorectal cancer-screening project as a focus for quality improvement at the care team level, involving frontline clinicians, nursing and medical assistant staff, supported by information systems and administration.

HIMSS Davies Award of Excellence

The HIMSS Davies Award of Excellence recognizes outstanding achievement of organizations that have utilized health information technology to substantially improve patient outcomes and value. The HIMSS Davies Award of Excellence is the pinnacle of the HIMSS Value Recognition Program and highlights organizations promoting health information and technology-enabled improvements in patient and business outcomes through sharing evidence-driven best practices on implementation strategies, workflow design, change management and patient engagement.

“As only the second community health center to be recognized two times by the HIMSS Davies Award Program, Open Door Family Medical Centers has demonstrated a commitment to using information technology to improve the population health of their community. Open Door leverages registry technology to ensure that the at-risk populations of Westchester County are screened for a variety of cancers and other diseases,” said Jonathan French, CPHIMS, senior director of quality and value-based care at HIMSS. “In addition, Open Door uses information technology to improve care delivery for underserved children with asthma by providing a high standard of care in local schools. For this, HIMSS is proud to recognize Open Door as a 2018 HIMSS Davies Community Health Award winner.”

“We are thrilled and humbled to have Open Door Family Medical Centers recognized for a HIMSS Davies Award for the second time in seven years,” said Daren Wu, M.D., chief medical officer of Open Door Family Medical Centers. “Open Door nurtures an organizational culture that values, invests in, and utilizes information systems to support our interdisciplinary care teams in their workflows to advance patient care and population health. Recognition as an award recipient is a validation of our efforts and encourages continued innovation in using technology to advance the Institute of Healthcare Improvement’s Triple Aim.”

Open Door Family Medical Centers will be recognized during the 2019 HIMSS Global Conference & Exhibition, February 11-15 in Orlando, Florida.

Learn more about how Open Door Family Medical Centers has embraced the value of health information and technology: explore their award-winning use cases.