Originally posted in HIMSS' Health IT Pulse on September 22nd, 2017
Lehigh Valley Health Network (LVHN) has dramatically improved patient engagement by encouraging patients to take charge of their health with their personal patient portal, MyLVHN.
Prior to the implementation of the patient portal, LVHN observed extremely low enrollment and engagement rates among patients. In efforts to improve these rates, the organization set a goal to leverage patient portals to improve engagement between providers and patients across the health network.
In the first year of its implementation, 100,000 patients registered a MyLVHN portal to stay connected with their doctors and medical records, both in and out of their physician’s office. Throughout the following year of the portal’s implementation, registration numbers nearly doubled.
Embracing the various functions offered by MyLVHN has allowed patients to complete pre-visit questionnaires before an appointment, submit prescription refill and medical advice requests, and even access test results immediately, rather than anxiously awaiting a phone call. The patient portal has also made possible eVisits and video visits for patients who find digital visits work better for their schedule and health situation, an option decreasing no-show rates for self-scheduled appointments.
“Lehigh Valley Health Network has demonstrated their dedication to patient engagement through their ‘huddle meetings’ with staff, which have help strengthen internal communications while keeping patient needs front of mind,” said Jonathan French, CPHIMS, senior director, quality and patient safety, and director, Davies Award of Excellence Program, HIMSS. “Their efforts to reduce sepsis mortality rates and improve ambulatory care processes have also led to their recognition as a 2017 HIMSS Enterprise Davies Award recipient. We are proud to recognize Lehigh Valley Health Network for their commitment to improving patient care through the use of health IT.”
Process improvements for ambulatory practices from patient portal use
• Patient self-scheduling through MyLVHN more than doubled in the first six months of use
• Ability to schedule new primary care appointments within two weeks 53% of the time
• Patient satisfaction increase from 87.2% to 91% over one year (equivalent to a move from 37 percent to 64 percent in national rankings).
Learn more about how Lehigh Valley Health Network has achieved excellence with health IT by listening to their use cases on ambulatory care process improvement, reduction of sepsis mortality, and the daily huddle.
Read the rest of the story on this 2017 Davies Award of Excellence winner here.