Technology and new care delivery models are bringing healthcare directly to people and places it previously ignored. But as the wheres and hows of healthcare delivery evolve, are care providers still able to maintain the deep empathy that is at the core of any good care experience?
Welcome to STEPS to Value, HIMSS’ people, process and technology podcast. In today’s episode we explore the role of empathy in the care experience with Dr. Adrienne Boissy, Chief Experience Officer of Cleveland Clinic Health System and a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Dr. Boissy talks with us about the relationship between empathy and innovation, the difference between patient engagement and patient experience, and trends noted over the past decade of producing Cleveland Clinic’s Patient Experience Summit.
This Episode’s Guest:
Adrienne Boissy, MD, MA
Chief Experience Officer, Cleveland Clinic Health System
Staff Neurologist, Cleveland Clinic Mellen Center for Multiple Sclerosis
Welcome to STEPS to Value, HIMSS’ people, process and technology podcast. In this episode, we learn how pediatric patients at Lucy Packard and other hospitals are leveraging participatory design techniques and tools, like maker spaces, to engage themselves, their families, and their providers in socially collaborative design projects. We talk to Gokul Krishnan, Director of Maker Therapy at WestEd, about the impact maker spaces have had on the wellbeing of chronically-ill pediatric patients battling diseases such as cancer and cystic fibrosis. In our interview from HIMSS18, Gokul describes the impact that giving pediatric patients design tools has on increasing their activity, improving their mental health, and reclaiming the right to be a child in an environment that demands that they grow up way too fast. Gokul shares the story of the high school student who inspired this ground-breaking work, and the responsibilities all healthcare providers have to engage spirit as much as the bodies of the patients in their care.