Patient Exp. Forum: Hardwire Patient Experience Insights into Your Organization to Drive Value-Based Care Outcomes

2:00 pm - 2:30 pm
Monday, April 17
South Building, Level 4 | S404

  • Join us for a panel session featuring viewpoints from both CVS Health and the Department of Veteran Affairs. Hear from Healthcare and Public Sector leaders on how to:


    • Embed PX and EX practices into the culture and operations of...

    Speakers:
    Armand Barone
    Executive Director, Customer Advocacy & Insights
    CVS Health
    Daniel Ostrow
    Implementation Lead, Enterprise Measurement & Design, Veterans Experience Office
    U.S. Department of Veterans Affairs
    Lee Becker
    Senior Vice President & Executive Advisor, Healthcare and Public Sector
    Medallia
    Nathan Sanfilippo
    Executive Director, Multi-Channel Technology, Veterans Experience Office
    U.S. Department of Veterans Affairs
    Trisha Dang
    Deputy Director, MultiChannel Technology, Veterans Experience Office
    U.S. Department of Veterans Affairs