The largest children’s hospital in the U.S., Texas Children’s Hospital has over 950 patient beds; 13,500 employees; 2,000 faculty members, residents and fellows; and 4.2 million patient encounters systemwide per year.
The hospital recognized opportunities for process improvement related to patient and referring provider satisfaction around appointment scheduling. Challenges included difficulty making appointments, long wait times for obtaining appointments and difficulty referring patients.
In order to address this, they identified three goals: optimizing appointment scheduling, simplifying the referral process to improve the caregiver experience inside and outside the hospital, and leveraging technology to empower patients and families.
The hospital created an executive steering team (EST) to lead efforts focused on improving patient access, which included senior operational and physician leaders from multiple entities across the system.
The EST finalized and executed on the following goals:
The organization realized many improvements and accomplishments after executing the action items for each goal:
Optimized appointment scheduling
Simplified referral process to empower caregivers
Empowered patients and families with technology
HIMSS is pleased to recognize Texas Children’s Hospital for their HIMSS Electronic Medical Record Adoption Model (EMRAM) and Outpatient Electronic Medical Record Adoption Model (O-EMRAM) Stage 7 validation.
“Texas Children’s Hospital is focused on the well-being of both their caregivers and patients,” said Philip Bradley, regional director, analytics, HIMSS. “While technology can improve workflow and safety, Texas Children’s Hospital is leveraging technology to give caregivers more time at their patients’ bedside.”
“By standardizing processes and improving efficiency with modern technology, the way the organization approaches patient access was completely revolutionized,” said Carrie Rys, assistant vice president, pediatric ambulatory operations, Texas Children’s Hospital.
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