Patient Willingness and Confidence to Assume Appropriate Responsibility for Care

Reflects the need to track, understand, and respond appropriately to patients who do not keep appointments, fill prescriptions, follow up with diagnostic testing or referral, or follow their care plans.
  • Notification to clinician when patient does not keep appointment
  • Notification to ordering clinician when prescription not filled as ordered
  • Notification to ordering clinician when referral or diagnostic test does not take place as ordered
  • Reschedule and reorder as appropriate
  • Authorized access to clinical record by patient advocate or navigator on behalf of patient
  • Collate and track patients’ out of pocket costs for care
  • Capture data on barriers to care