After demonstrating the ability to stream data in real time from many sources, process it, and provide analysis on an almost-real-time basis, Rush University Medical Center (RUMC) achieved HIMSS Adoption Model for Analytics Maturity (AMAM) Stage 7.
In their analytics implementation, RUMC reviewed an initiative aimed at substantially reducing the number of people who present at the medical center’s emergency department (ED), but leave without being seen (LWBS). A hospital’s LWBS percentage is often considered a key indicator of overall efficiency and as having significant impact on revenue and patient satisfaction. RUMC leadership felt their percentage was too high and set an aggressive goal of lowering it to 1.4% of ED visitors leaving before receiving treatment.
From there, a multidisciplinary group of clinicians, executives and data scientists came together to address the issue. By building predictive models that utilized large demographic and utilization data sets in real time, the team was quickly able to identify high-risk patients and customize workflows in near real-time to intervene before patients left the hospital. After the predictive models shaped new clinical workflows, the LWBS rate dropped from 3.83% to 1.25%.
“Data and information are the new liquid gold,” said Dr. Shafiq Rab, senior vice president and chief information officer, RUMC and the Rush System. “At Rush, we are using tools like artificial intelligence and machine learning to mine that gold and use it to improve outcomes for our patients and our communities.”
In this on-demand webinar, James Gaston, senior director of the Healthcare Advisory Services Group with HIMSS, provides a short overview of the model as an introduction and then turns it over to Bala Hota, vice president and chief analytics officer, RUMC, who will guide you through the RUMC analytics strategy.
- Learn about the Adoption Model for Analytics Maturity, or AMAM, and how it can benefit your organization
- Understand the opportunities the model presents to healthcare organizations globally
- Discover the ways RUMC is utilizing the model for improved clinical, operational and financial processes and efficiencies