Digital Excellence in Healthcare: APAC Case Studies Volume Three

The third volume of the Digital Excellence in Healthcare: APAC Case Studies series features efforts by Asia-Pacific healthcare organisations designed to harness the power of information to improve outcomes.

Apollo Hospitals in India proved its IT prowess by receiving not one, but three Stage Six validations for the HIMSS Outpatient Electronic Medical Record Adoption Model (O-EMRAM), Infrastructure Adoption Model (INFRAM), and Digital Imaging Adoption Model (DIAM). In working toward these achievements, Apollo has cultivated a management culture based on insights. One of the findings from the assessment was Apollo's progress in deploying modern technologies, including cognitive algorithms in its care protocols and pathways, and virtual reality in clinical upskilling.

The second case study highlights the efforts of a public health network in Australia to connect uncoordinated healthcare sites and aggregate scattered health information via the cloud. The South Western Sydney Primary Health Network developed the integrated Real-time Active Data or iRAD in partnership with Altera Digital Health. This system, which aggregates patient data from various clinical information systems, has so far facilitated the sharing of over 10,000 clinical documents across 70 care sites.

Following its world’s first Stage Seven INFRAM validation, Samsung Medical Center (SMC) in South Korea achieved Stage Six accreditation for the EMRAM. During its assessment, the hospital was praised for several patient engagement initiatives, including the Visual ARS (Automatic Response System) for appointment booking, which has introduced a customer-centric approach to an essential administrative task. SMC was also commended for its impressive health information exchange capabilities and being able to exchange data across multiple external and national databases in near real-time.

While an outlier in this report, the final case study on global telehealth provider doxy.me presents the positive outcomes of automating work processes. A growing platform that caters to patients and doctors from around 150 countries, doxy.me needed its interface to become more navigable by anyone. They initially tried to copy and paste texts, send them to a translation provider, and then wait for up to 10 days before manually posting the translated texts on their platform. By adopting Lokalise's translation solution into their platform they are now able to support 100 languages, including Chinese, Malay, and Japanese.

Be sure to explore the first two articles in this series: Digital Excellence in Healthcare: APAC Case Studies Report Volume One and Digital Excellence in Healthcare: APAC Case Studies Report Volume Two.