Digital Health

Focus on Usability: Improving Clinician Workflow and Reducing Cognitive Burden

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View this playback hear a session where a panel discussed key topics like usability, mobility, personalization, efficiency, clinician satisfaction, cognitive load, and burnout.

In an era where everyone relies on their mobile devices for essentially everything they do, why do we not yet have intuitive, efficient and usable software for healthcare? Physicians are already using their touch-based and desktop devices to provide care—although they are rarely pleased with the solutions. How can clinicians and software developers collaborate to have software that works for them, rather than adjusting healthcare to fit the technology?

Learning Objectives

  • Identify solutions that allow physicians to understand the patient, resulting in improved workflows and reduced cognitive burden.
  • Discuss how mobile/app-oriented solutions can help optimize physicians' time.
  • Identify methods where EHR's and IT staff can measure improved workflow efficiencies and reduced cognitive burden (this applies to how EHR's can help measure successful efficiency metrics/goals, but also how IT can measure these to show improvements at their organization


  • Eve Cunningham, MD, MBA, Chief Medical Offer, Strategic Partnerships at Providence
  • Vimal Mishra, MD, MMCI, Medical Director, Physician Informaticist, VCU Health; Associate Professor, Virginia Commonwealth University; and Director of Digital Health American Medical Association
  • Andrew Burchett, MD, Family Physician and Chief Medical Information Officer at Avera Health and Chair of Family Medicine at Avera McKennan Hospital

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