Digital Health Transformation

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Community Care Outcomes Maturity Model (C-COMM)

The Community Care Outcomes Maturity Model (C-COMM) moves beyond traditional outpatient clinics and is designed to address a more comprehensive array of non-acute care settings in the community, measuring foundational elements of digital maturity to improve care delivery and outcomes.

The majority of the world’s citizens seek health services within their communities. With the C-COMM, you’ll optimize the continuation of care for care recipients and populations outside the walls of the acute care setting and ensure all care documentation is available online to the clinical team when and where they need it.

Measure Value

Assess the value provided to individuals through digital tools to expand care capabilities. Measure adoption of digital tools by care recipients and clinician use of secure digital tools. Assess how data is used to monitor and manage performance and outcomes.

Advance Personalized Care Delivery

Improve personalized care delivery through digital tools and technologies available to strengthen access to care, choice of care delivery, digital literacy and health literacy. Use communication tools tailored to individual needs and support meaningful relationships between provider teams.

Improve Efficiency

Enhance efficiency, productivity and manage resource utilization by transforming data into descriptive, predictive and prescriptive analytics to track meaningful outcomes.

Build Governance

Build the governance needed to ensure the organization leverages technology to provide value, functionality and communication with disparate care teams to deliver the best possible care outcomes.

Achieve Goals

Every community health organization is different, as are its goals. Use C-COMM to improve care delivery, resource allocation and manage population health using real-time data to assist with determining strategic priorities for improved outcomes.


Improve care delivery and outcomes for non-acute facilities serving the community with the HIMSS C-COMM.

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C-COMM Stages

  • Descriptive, predictive and prescriptive analytics data is used to support and inform personalization of care.
  • Outcomes measures the organization is benchmarking and reported outcomes the organization captures for each program.
  • Care recipient utilization, satisfaction and experience are captured using digital tools.
  • Improvement of care recipient safety.
  • Data governance is evaluated annually for privacy, security and the integrity of data mobilization strategies. How an organization validates data to reduce risk of bias and improve data accuracy strengthens precision and quality of care delivery.
  • The use of accountability and oversight frameworks across the organization assesses compliance with information policies and procedures.
  • Governance of clinical data is assessed to optimize capture of clinical care outcomes to identify quality and safety priorities.
  • Analytics tools and technologies actively track organizational outcomes to inform leaders of progress towards care delivery goals (quality and safety) and operational goals (staff, cost, productivity, efficiency) goals.
  • Clinical governance assesses the effectiveness of digital tools to improve staff efficiency.
  • Organization’s digital communication tools (text, email, portal, audio, video, etc.) are assessed for clinician use internally and externally as well as for care recipient use to assist with support of care interactions and engagement.
  • Clinician team best practices and adoption and utilization of digital tools and technologies are measured.
  • Workforce outcomes are introduced to track staff competency with digital tools, measurement of employee satisfaction is also assessed.
  • Role-based access control is used to manage appropriate access based on staff role.
  • Results from diagnostic tests reside in organization’s system no matter where they are generated.
  • Items like care recipient demographics, basic clinical documentation from care team personnel, etc. are implemented.
  • Care teams have access to digital reference material, care recipient eligibility information and outside testing results.
  • The organization is paper based, without digital access to clinical content data or reference material.


Download C-COMM Information