Putting Patients First: Focus of the Kate Granger Compassionate Care Award

Putting Patients First: Focus of the Kate Granger Compassionate Care Award

Susan Murphy, RN, BSN, MS is the recipient of the 2018 Kate Granger Compassionate Care Award that was presented at the HIMSS18 Nursing Symposium in Las Vegas

CHICAGO (January 19, 2018) – Recognizing the link between improved patient outcomes with employee satisfaction rates, Susan Murphy leads various initiatives within her organization that strive to maintain personalized care with compassion and consistency. Throughout her 30-year nursing career, she has displayed an impressive track record of unifying high-touch experience strategies with high-tech quality, safety and performance initiatives.

She currently serves as the Chief Experience Officer at the University of Chicago Medicine, where she designs and drives innovations that combine efficiency plus empathy, while always keeping patients front-of-mind. Murphy’s maintained focus on the patient has shaped strategies to accelerate vital satisfaction metric improvements within her organization.

An accomplished nurse, leader and innovator, Susan Murphy, RN, BSN, MS, is the recipient of the The Kate Granger Compassionate Care Award, presented by HIMSS North America. Established in 2014, the award celebrates the life of Dr. Kate Granger, an English doctor dedicated to raising awareness around compassion in healthcare. 

"…During our tenure at the University of Chicago Medicine, Sue is revered as one of the most respected nurse leaders. She is a beautiful influencer, who leads by example, with her heart, and our patients at the center. Sue also has an inclusive and caring way of leading, which allows her to bridge gaps between hospital leaders and frontline staff. She seamlessly fosters strong partnerships at every level of the organization to make positive transformation in the patient, family and staff experience...”

Source: Recommendation letter for Susan Murphy

“Susan Murphy embodies the true spirit of compassionate care, with her steadfast focus on the patient. She recognizes as well that all staff members are caregivers, and they too must be taken care so they can take care of others. Her personal and professional experiences led to her selection as the recipient of the 2018 the Kate Granger Compassionate Care Award, presented by North America,” said Carla Smith, MA, FHIMSS, CNM, executive vice president, HIMSS North America.

Murphy will receive her award at the HIMSS18 Nursing Informatics Symposium and will be honored at the HIMSS18 Awards Gala on Thursday, March 8, from 6:30-9 p.m. The event takes place at the Wynn Hotel inside the Latour Ballroom, during the 2018 HIMSS Conference & Exhibition on March 5-9 in Las Vegas, Nev., at the Venetian-Palazzo Sands Center.


HIMSS is a global voice, advisor and thought leader of health transformation through health information and technology with a unique breadth and depth of expertise and capabilities to improve the quality, safety, and efficiency of health, healthcare and care outcomes. HIMSS designs and leverages key data assets, predictive models and tools to advise global leaders, stakeholders and influencers of best practices in health information and technology, so they have the right information at the point of decision.

HIMSS drives innovative, forward thinking around best uses of information and technology in support of better connected care, improved population health and low cost of care. HIMSS is a not-for-profit, headquartered in Chicago, Illinois, with additional offices in North America, Europe, United Kingdom and Asia.



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