Technology's Impact on Patient Satisfaction

May 10, 2016 2:00pm - 3:00pm EDT
Virtual Event

Widespread Health IT adoption over the past decade is transforming the way healthcare organizations and clinicians deliver care. Countless technologies exist, both for the healthcare organization as well as the consumer, to help patients and providers monitor and manage health information. Electronic Health Records (EHRs), medical and mobile devices, health-related apps, patient portals, secure email and telemedicine are just some examples that provide a higher level of convenience and extraordinary access to information.  As a result, patients and caregivers are better educated and more involved in the healthcare decision making process, which ultimately helps improve patient satisfaction.

During this webinar, you’ll learn:

  • Identify available and innovative technologies which can be utilized in the care delivery process aimed to improve the patient and consumer experience across the continuum of care
  • Recognize and demonstrate the value of health IT and the impact it plays on patient satisfaction
  • Discuss specific goals and objectives designed to measure and quantify the role technology plays in patient satisfaction surveys


Rebecca Zuccarelli
Senior Vice President
Chief Patient Experience Officer
Tampa General Hospital

This webinar has been approved by HIMSS for up to 1 contact hour of continuing education credit toward renewal of the CPHIMS credential.

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